Subscriptions
Paid Cole plans are monthly subscriptions. They renew each month until canceled through the account billing flow or another owner-approved support path.
Free access remains limited. Paid plans provide larger capped access, not open-ended use.
Cancellation
Subscribers should use the account billing area or Stripe Customer Portal to manage or cancel subscriptions when the portal is available.
A cancellation generally prevents the next renewal. Access may continue until the current paid period ends, depending on the configured Stripe portal behavior and the final business policy.
Refunds
Refunds are not automatic unless required by law or approved under the final business policy.
Support may review billing errors, duplicate charges, failed cancellation reports, or other account-specific circumstances. Approval, amount, and timing depend on the final policy and payment processor behavior.
Support
Billing questions can be sent to support@coleclifford.com. Include the account email and a short description of the issue. Do not send payment card numbers or secrets in support messages.